AI Agent (Zoona)

Zoona is SparrowDesk’s front-line AI agent: it answers customers in chat and email, deflects repetitive work from your team, and stays grounded in your own content. Position it as faster resolution, lighter queues, and a voice that still sounds like your brand.

• Chat and email — Deploy the same agent in live chat and email so common questions are handled before they hit the queue. SparrowDesk cites strong deflection (more than 60% of queries auto-resolved, per SparrowDesk marketing copy) when the model is trained on your sources.
• Grounded in your business — Learns from your knowledge base, company documents, and past conversations—not generic web answers—so replies match how you actually support customers.
• Flexible training — Connect the help center, file uploads, Notion, custom Q&A, website sync, and URLs so updates flow in without maintaining a separate bot for every change.
• Commands and actions — Agent commands go beyond text: update conversation and contact properties, call HTTP APIs, and push data to your CRM or other tools—so the agent can complete real workflows, not just compose replies.
• Brand-aligned — Tune name, persona, tone, avatar, and handoff rules so the experience feels like your company, with clear escalation when a human should take over.
• Guided go-live — Scenario-based controls, preview before publish, and straightforward deployment into your channels.
• Multilingual & always on — Language detection and 24/7 coverage for global teams.

Summary aligned with sparrowdesk.com/zoona; verify claims against live copy before publishing.